Most Asked Questions

Most Asked Questions

I am not being able to update my password from the settings.
Editing account information as an option is currently not available.  You would be able to see the details of your subscribed login method only in the '...
Wed, 8 May, 2024 at 11:50 AM
"Access denied! The subscription plan associated with this account is not valid in your region."
If the account you are using belongs to some other country and you are trying to access contents from a different country, you would receive the message of ...
Wed, 8 May, 2024 at 11:51 AM
The latest releases are not playing in my app
Due to security measures taken to protect content copyrights and stop any misuse, our latest content releases are being encoded in a manner which might not ...
Wed, 8 May, 2024 at 11:53 AM
I have purchased using Grameenphone, but my account is not active
The Activation Process of GP Bundle has been changed now.    First, you need to purchase the bundle from MyGP app or www.grameenphone.com/hoichoi        ...
Wed, 8 May, 2024 at 12:05 PM
I am not getting the OTP delivered to my number
If the OTP is not getting delivered to your number while signing up or logging in, put your phone on flight mode and restart the same. Retry once. If...
Wed, 8 May, 2024 at 12:06 PM
Sending OTP to your number has failed, please try using another number.
This is an error message you'd receive if you have reached maximum attempt of requesting OTP during the day. Hence, as an alternative you would be a...
Wed, 8 May, 2024 at 12:24 PM
"Please visit the website or mobile app settings page to enable the parental control pin to watch this content"
This is an error you'd receive in your LG or Samsung Smart TV device for watching 18+ contents if you do not have the parental control enabled and a pin...
Wed, 8 May, 2024 at 12:25 PM
How do I enable the parental control?
To enable the parental control successfully you would need to follow the below mentioned steps: 1. Login to your account either in the app or website 2...
Wed, 8 May, 2024 at 12:30 PM
How do I delete my data from the app/website?
To delete all your data and account from the app kindly follow the below steps : Login to your account Click on the "Account" option and then c...
Wed, 8 May, 2024 at 12:34 PM
I have paid using iTunes, but my subscription is not active.
To active your iOS based subscription, you would need to complete the "Restore Purchase" Follow the below steps to activate your subscription:...
Wed, 8 May, 2024 at 12:40 PM