Most Asked Questions

Most Asked Questions

I have changed my device and now it is showing "subscribe now"
If you are getting the error "subscribe now" in your new device, click on "menu" to ensure that you are logged in. If you are logged...
Fri, 30 Oct, 2020 at 1:35 PM
"Error in processing request"
If your login method is LOGIN WITH GOOGLE or LOGIN WITH FACEBOOK and you are using the "Forgot password" method to reset your password then you wo...
Fri, 30 Oct, 2020 at 1:25 PM
I want to change my plan from single streaming to dual streaming.
We currently do not have the provision for upgrading an already purchased plan.
Tue, 21 Mar, 2023 at 6:22 PM
My subscription has ended, how can I renew?
You can renew your expired subscription by logging in to your account from any browser using URL www.hoichoi.tv or from the hoichoi app. If using the ap...
Thu, 5 Nov, 2020 at 12:48 PM
I am getting the error message "token expired" after clicking on the password reset mail
The password reset token stays valid for an 1 hour from the time the mail is received. If you try using the link post the stated period, you would get t...
Wed, 28 Oct, 2020 at 5:12 PM
How can I reset my password?
To reset your password, click on "LOGIN WITH EMAIL" if you are using the Android app, or "login with email and password" if you are usin...
Thu, 5 Nov, 2020 at 12:50 PM
I have subscribed on 2nd July, but it shows that my expiry date is on 7th February.
You can check your billing history from the settings of either the browser version of hoichoi using URL www.hoichoi.tv or the hoichoi app.  The date for...
Thu, 5 Nov, 2020 at 12:52 PM
I have got a code in my TV device, how do I login?
The code received in TV app for login would be required only if your login method is LOGIN WITH GOOGLE or FACEBOOK. Once you receive the code in the TV ...
Mon, 19 Apr, 2021 at 4:18 PM
I am logged into only one device but it says that I have exceeded the login limit
This is an error you would get if there are more devices linked against your subscription than is permissible. To remove the unwanted devices, log in to...
Thu, 22 Oct, 2020 at 5:57 PM
I am unable to login, it says that my account is already linked..
You would be getting the error message "Your email ID is already linked to an existing account, please login using the account" if you are not usi...
Thu, 22 Oct, 2020 at 5:46 PM