Most Asked Questions

Most Asked Questions

I have applied the promo code, but I do not see the discounted amount.
The full amount is E-MANDATE from your bank, not the deduction amount. The discount amount will be deducted from your end as you have used the discount code...
Wed, 24 Jul, 2024 at 11:33 AM
I have changed my device and now it is showing "Subscribe Now"
 If you see a 'Subscribe Now' error on your new device, please check that you're logged in by clicking on the 'Menu' option. If you&...
Wed, 24 Jul, 2024 at 11:31 AM
I am not able to update my password from the settings.
Editing account information as an option is currently not available.  You would be able to see the details of your subscribed login method only in the &...
Tue, 23 Jul, 2024 at 6:19 PM
"Access denied! The subscription plan associated with this account is not valid in your region."
If you are trying to access content from a different country than the one where your account was registered, you will receive an "access denied" m...
Tue, 23 Jul, 2024 at 6:18 PM
The latest releases are not playing in my app
    Due to enhanced security measures to protect content copyrights and prevent misuse, our latest releases may not work on older devices or those that do ...
Tue, 23 Jul, 2024 at 6:17 PM
I have purchased using Grameenphone, but my account is not active
The activation process for the GP Bundle has changed. First, purchase the bundle from the MyGP app or www.grameenphone.com/hoichoi After purchasing ...
Tue, 23 Jul, 2024 at 6:13 PM
I am not getting the OTP delivered to my number
If the OTP is not being delivered to your number while signing up or logging in, try putting your phone on flight mode, then restart it, and retry. If y...
Tue, 23 Jul, 2024 at 6:12 PM
Sending OTP to your number has failed, please try using another number.
This error message appears when you have reached the maximum number of OTP requests for the day. As an alternative, you can log in using a different met...
Tue, 23 Jul, 2024 at 6:11 PM
How do I enable parental control?
To successfully enable parental control, follow these steps: 1. Log in to your account via the app or website. 2. Click on "Account" and sele...
Tue, 23 Jul, 2024 at 6:11 PM
How do I delete my data from the app/website?
To delete your data and account from the app, please follow these steps: 1. Log in to your account. 2. Click on the "Account" option, then se...
Tue, 23 Jul, 2024 at 4:27 PM