Most Asked Questions

Most Asked Questions

I am not being able to update my password from the settings.
Account info edit as an option is currently not available.  You would be able to see the details of your subscribed login method only in the 'account i...
Sat, 8 Jan, 2022 at 8:07 PM
"Access denied! The subscription plan associated with this account is not valid in your region."
If the account you are using belongs to some other country and you are trying to access contents from a different country, you would receive the message of ...
Tue, 21 Mar, 2023 at 5:49 PM
I have purchased using Grameenphone, but my account is not active
The Activation Process of GP Bundle has been changed now.    First, you need to purchase the bundle from MyGP App or www.grameenphone.com/hoichoi        ...
Tue, 21 Mar, 2023 at 5:54 PM
I am not getting the OTP delivered to my number
If the OTP is not getting delivered to your number while signing up or logging in, put your phone on flight mode and restart the same. Retry once. If...
Sat, 10 Jul, 2021 at 1:39 PM
Sending OTP to your number has failed, please try using another number.
This is an error message you'd receive if you have tried a minimum of 10 times for OTP login during the day. Hence, as an alternative you would be a...
Fri, 4 Jun, 2021 at 9:49 PM
"Please visit the website or mobile app settings page to enable to enable the parental control pin to watch this content"
This is an error you'd receive in your LG or Samsung Smart TV device for watching 18+ contents if you do not have the parental control enabled and a pin...
Fri, 4 Jun, 2021 at 9:40 PM
How do I enable the parental control?
To enable the parental control successfully you would need to follow the below mentioned steps: 1. Login to your account either in the app or website 2...
Fri, 28 May, 2021 at 1:10 PM
How do I delete my data from the app/website?
If at any time you wish to not share your Information with Hoichoi, except where Information has been collected from you with your consent, or to meet legal...
Mon, 24 May, 2021 at 3:26 PM
I have paid using iTunes, but my subscription is not active.
To active your iOS based subscription, you would need to complete the "Restore Purchase" Follow the below steps to activate your subscription:...
Thu, 17 Dec, 2020 at 12:51 PM
The picture quality is bad.
Whenever you start playing any video, it usually starts playing in "auto" mode. The clarity of a video in "auto" mode depends on the...
Thu, 17 Dec, 2020 at 12:41 PM