Why my videos are buffering from the app?

This generally happens as you may be experiencing an issue with your device. Follow the troubleshooting steps for your device below to resolve the issue.

Clear the app cache from the phone settings:

NOTE: Clearing app data will delete any titles you have downloaded to the device.

From the Home screen on your device, navigate to Settings.

1. From the Home screen on your device, navigate to Settings.

2. Select General.

          If you don't see General, continue to the next step.

3. Select Apps or Applications.

4. Select Manage Applications, Application Manager, or Manage All Apps.

         If you don't see these selections, continue to the next step.

5. Scroll down and select hoichoi.

         If you don't see hoichoi, check the Downloaded tab.

6. Select Storage.

         If you don't see Storage, continue to the next step

7. Select Clear Data or Clear Storage, then OK.

8. Try playing content  hoichoi again.

If the above does not resolve the issue try a different Internet connection

If possible, connect your mobile device to a different internet access point to rule out any potential home network configuration problems. Some examples:

1. Attempt to connect to a different Wi-Fi network in range of your device.

2. Bring your device to a neighbor's or friend's house and attempt to stream.

3. If you have the ability to access a cellular data network on your device, try using it to connect to hoichoi.         While we generally don't advise streaming over a data network as a fix, it's a good way to see if a home network configuration issue is what's keeping you from streaming reliably.

If you're able to stream using a different internet connection, we recommend checking with whoever set up your home network to resolve any potential issues with the way the network is configured.