I have sufficient space in my device, why are my downloads failing?

If you have sufficient space on your device but are still facing issues with downloads on hoichoi, here are a few possible reasons and troubleshooting steps to resolve the issue:

Check Your Internet Connection:

A stable and strong internet connection is required for smooth downloads.

• If using mobile data, ensure that "Download on Wi-Fi only" is disabled in the hoichoi app settings.
• If possible, switch to a Wi-Fi network and try again.

Restart the App and Device:

Sometimes, background processes can interfere with downloads. Try the following:

• Close and reopen the hoichoi app.
• Restart your device and attempt the download again.

Check for App Updates:

An outdated version of the hoichoi app might cause download failures.

• Update the app to the latest version from the Google Play Store or Apple App Store.

Verify Your Subscription Status:

A valid subscription is required to download content.

• If your subscription has expired, you will need to renew it before downloading.

Clear App Cache and Try Again:

If the issue persists, clearing the app cache might help:

• On Android:

1. Go to Settings → Apps → hoichoi
2. Tap Storage → Clear Cache

• On iOS:

1. Uninstall and reinstall the hoichoi app to refresh stored data.

Check for Device-Specific Restrictions:

Some devices may limit background downloads or have security settings that interfere with downloads.

• Ensure that hoichoi has the necessary storage permissions enabled.

If you're still facing issues, our Customer Happiness Team is happy to assist! Please reach out to support@hoichoi.tv, and we'll help you resolve this as soon as possible.