My videos are not working in Fire tv stick/Apple tv/Roku/Android tv

Modified on Wed, 8 Jan at 12:30 PM

Please follow these troubleshooting steps:

1. Check Internet Connection

Ensure your Fire TV is connected to a stable internet connection.
Run a speed test to confirm your internet speed is sufficient (Hoichoi recommends at least 5 Mbps for streaming).

2. Restart the Device

Restart your Fire TV by going to Settings > My Fire TV > Restart, or unplug it from the power source and plug it back in after 30 seconds.

3. Clear Cache and Data

Go to Settings > Applications > Manage Installed Applications > Hoichoi.
Select Clear Cache and then Clear Data.

4. Update the Hoichoi App

Make sure the Hoichoi app is updated to the latest version.
Go to the App Store on your Fire TV and check for updates for the Hoichoi app.

5. Reinstall the Hoichoi App

Uninstall the app and then reinstall it.
- Uninstall: Go to Settings > Applications > Manage Installed Applications > Hoichoi > Uninstall.
- Reinstall: Search for "Hoichoi" in the Fire TV app store and install it again.

6. Check for Fire TV Software Updates

Ensure your Fire TV device is running the latest software version.
Go to Settings > My Fire TV > About > Check for Updates.

7. Verify Your Hoichoi Account

Make sure your Hoichoi subscription is active.
Log out and log back into your account.

8. Contact Hoichoi Support

If the issue persists, contact Hoichoi customer support by clicking on the chat option in the mobile app or email us @ support@