Please make sure you are logging into the platform your Google or Facebook account is completely synced in the browser/device. 


In case the issue still persists, please contact our Customer Happiness Team to assist you with the same. 


You may reach out to hoichoi Customer Happiness via email at support@hoichoi.tv

You can even use the chat option available on both the app and website. 


Apart from this, we are also reachable via Chat: 13x7 excluding public holidays.