Why can't I log in to my hoichoi account?

If you're having trouble logging in, give these troubleshooting steps a try:

Incorrect OTP:

If you're logging in with mobile OTP, ensure you're entering the correct code. If you've made multiple unsuccessful attempts, wait for a few minutes before trying again.

Incorrect Login Method:

If you initially signed up with 'FACEBOOK' but are trying to log in with 'GOOGLE' or another method, you might encounter an error. Ensure you're using the correct login method associated with your hoichoi account. Trying a different method may result in a login error. Also, make sure that your Google or Facebook account is synced on the browser or device you are using to log in.

Incorrect Email or Password:

If you're logging in with an email ID, make sure that you're entering the correct email ID and password. If you've forgotten your password, click on "Login with Email" → "Forgot Password" to reset it.

Exceeded Device Limit:

If you've reached the maximum number of devices allowed by your subscription, you may need to log out from one or more devices. You can do this by visiting www.hoichoi.tv and managing your devices from the settings page.

If you're still having trouble logging in, don't hesitate to drop an email to support@hoichoi.tv, and we’ll be glad to help you out!