When you start playing a video, it will automatically default to "Auto" mode. The quality of the video in this mode depends on your internet speed.
For a better viewing experience, you can manually change the resolution to "High" quality.
To do this, follow these steps:
If you're using our mobile app, click on the settings icon at the bottom left corner of the screen, then select "Playback Quality" and choose the desired resolution.
If you're using our website or TV app, click on the "Auto" button at the bottom right corner of the screen, then select the desired resolution.
By adjusting the resolution, you can ensure a smooth and high-quality viewing experience.
If you've tried the recommended method but still haven't found a solution, please don't hesitate to reach out to our customer support team. You can contact us by sending an email to support@hoichoi.tv or by initiating a WhatsApp chat from the app. Our team will be happy to assist you and provide a resolution.
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