I can only hear the audio, but the video is not playing on my TV while casting.

This issue appears to be related to Digital Rights Management (DRM). DRM is a technology used to protect copyrighted content from unauthorized copying, transferring, or modification. Most of our content is DRM-protected, ensuring a secure streaming experience.

DRM Restricts Unauthorized Playback:

• Streaming services like hoichoi use DRM protection to ensure content security.
• Many screen mirroring methods (such as Miracast or third-party casting apps) do not support DRM-protected videos, which is why you may hear audio but not see the video.

Unsupported Casting Methods:

• Miracast, third-party screen mirroring apps, and some HDMI adapters are not compatible with DRM-protected content.
• hoichoi officially supports Google Chromecast, Apple AirPlay, and direct playback on Smart TVs.

TV or Casting Device Limitations:

• Some older Smart TVs or external casting devices may not fully support DRM-enabled content, leading to playback issues.

How to Fix It:

• Use Google Chromecast or Apple AirPlay: Ensure your TV supports Google Chromecast or Apple AirPlay and cast directly from the hoichoi app.
• Avoid Screen Mirroring/Miracast: DRM does not allow screen mirroring solutions like Miracast or third-party casting apps. Instead, install the hoichoi app on a supported Smart TV, Fire TV Stick, Android TV, or Apple TV for direct streaming.
• Search and Play the Content Name with a ""."" (Dot): You can try a quick workaround. Try searching for the content by name and from the search results - select the file with a dot (.) at the end of the content name, then attempt to play it again. This sometimes helps in bypassing DRM playback restrictions.
• Ensure Your Devices Are Updated: Update your TV firmware, casting device, and hoichoi app to the latest version.

If the issue persists, please contact support@hoichoi.tv for further assistance.