If you're seeing video that is blurry, fuzzy, or undefined, you may have a weak or unstable connection to the internet. Follow the troubleshooting steps for your device below to resolve the issue.


1. Ensure your Network supports streaming


If you are on a work, school, hotel, or hospital public Wi-Fi network:

Check with your network administrator to make sure streaming services such as hoichoi are supported and not intentionally blocked.

Note that many public networks have limited bandwidth.



If you're using a cellular data network or satellite internet:


If possible, try a different network. Cellular data and satellite internet connections often have slower connection speeds than cable internet or DSL.



2. Reboot your computer


Turn your computer completely off.

Wait 10 seconds.

Turn your computer back on and try hoichoi again.

Although restarting your device can fix your problem right now, if you find you have to do it often, you'll want to troubleshoot your home network for a long-term fix.


3. Restart your home network


For this step, make sure to leave your computer powered off and all of your home network equipment unplugged as a group for 30 seconds before plugging each device back in one by one.

Turn off your computer.


Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.

 

Plug in your modem and wait until the indicator lights are back to its normal state. If your router is separate from your modem, plug it in and wait until the indicator lights are back to its normal state. 


Turn your computer back on and try hoichoi again. 


4. Improve your wi-fi signal

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions to improve your wireless connectivity:



a. Move your router to a new location to improve signal strength. You'll usually see better reception throughout your home if the router is in a central location.



b. Move wireless devices such as cordless phones or microwave ovens away from your router. Wireless interference from these devices can create issues when you try to connect over Wi-Fi.



c. Elevate your router off the floor. A router on top of a bookshelf or desk will give you better reception than a router placed behind or under furniture.



If you have completed the steps above but are still having issues connecting to hoichoi, you'll want to contact your internet service provider. They can help you resolve network connectivity issues by determining if your router is properly set up to communicate with the other devices on your home network.