Please follow these troubleshooting steps:
1. Click on the Menu option and log out (if already logged in).
2. Close the app.
3. Open the app.
4. Click on Menu and select “Subscribe Now.”
5. Click on “Restore Purchase” and sign up.
6. Check if you can access the content.
If the issue persists, please contact our Customer Happiness Team for assistance. You can reach out via email at support@hoichoi.tv or use the chat option available on the app and website. Our chat support is available 17 hours a day, 7 days a week, excluding public holidays.
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