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Subscription Issue

I'm using JIO 999 plan in which the 14 most popular OTT apps (Hoichoi also) are included. But at the end of the month, my HoiChoi subscription showed as "Expired". And I couldnot activate it again.

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I have subscribed a one year plan at BDT 599 on 4th November 2022 but on today (17/11/2022) It shows I need to subscribe. This is crime....
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